Frequently Asked Questions

About E-Shakoosh.com
What is E-Shakoosh.com?

Welcome to E-Shakoosh – A revolutionary online auction platform that will let you buy and sell any used items within your desired time frame from private sellers and businesses across UAE, without any hassle! With the help of our reliable partners, E-Shakoosh.com takes care of the delivery and payments for you. You never need to leave your house!

E-Shakoosh was started because we noticed that many people like you, struggle to sell their second-hand items at a reasonable price while leaving the country or decluttering your home

E-Shakoosh is here to help YOU!

Our revolutionary auction website is for buyers and sellers in the UAE and has worked to become a place where anyone in the UAE can easily let go of their second-hand items quickly and easily.

E-Shakoosh is a platform for second-hand businesses to sell their goods without going through the never-ending hassle of starting their own website which takes a lot of time and costs a lot of money to set up. We want to help second-hand businesses grow and broaden their market.

Time is money, so why not save both?

The word SHAKOOSH in Arabic means HAMMER.

We all know when the hammer comes down,
that means the deal is done!

So, don’t lose it! Just E-Shakoosh it!
Why should I register on E-Shakoosh.com?

In order to get the most out of E-Shakoosh, we recommend that you register an account that best describes what you would like to do on the site. Whether you are a buyer, individual seller, or a business, there is a membership for you!

What are the benefits of becoming an E-Shakoosh Member?

Become a member of E-Shakoosh.com and you will be able to:

  • Search for on-sale second-hand goods from a wide range of options
  • Buy and sell items, send messages to other members.
  • Make purchases based on your preferred time-frame
  • Buy items through auctions or fixed prices
  • Avoid unending negotiations and calls with potential sellers
  • Get your purchases delivered right to your doorstep
  • Save time and money
  • Rate the buyers and sellers that you do business with on the site and provide feedback to fellow members.
Membership and Account
How can I register on E-Shakoosh.com?

It’s simple! All you need to do is go to www.e-shakoosh.com and click the REGISTER button.

Once you have registered an account, you will be able to list your items for sale and can choose to sell it as AUCTION, FIXED PRICE, or AUCTION & FIXED PRICE.

If you have any trouble, you can watch the HOW IT WORKS videos here.

How can I manage my account?

Once you have registered your account, you can manage your settings by clicking on your name and then choosing the MY ACCOUNT option.

If you have opened a store on the site, you can manage your store by clicking on STORES in the options bar on the top of the page. You will be able to edit your store’s logo, name, description and item listings from there.

You can manage the selling options of your items and decide which preference best suits your business needs by choosing AUCTION, FIXED PRICE, or AUCTION & FIXED PRICE.

How can I sell an item on the site?

Once you have chosen the type of membership that best suits your selling needs, you can click the SELL option and click SELL SINGLE ITEM. Then you just fill out the details of the item and upload up to 12 images of the product.

Once you have done that, you can choose which selling preference works best for you. You can choose from AUCTION, FIXED PRICE, or AUCTION & FIXED PRICE.

Your Online Store
What are the benefits of having a Store on E-Shakoosh?

We want you to succeed, so we are providing you with your very own online store and selling platform for your business. We will take care of all the logistics and back-end work for you. All you need to do is register and sell!

E-Shakoosh will work with you to ensure that your business is successful and we offer many options to help grow your business.

Why is opening a Store better than an Individual Account?

Having a digital presence is important for every business now. But it can be really expensive and time-consuming to set up your own website. That is where E-Shakoosh helps you!

As an Individual Seller, you are only able to upload a few items for sale at a time and lose the benefit of telling customers that you have an Online Store.

What types of Store memberships does E-Shakoosh offer?

When you register as a Store, you have multiple membership options of either a BASIC, STANDARD, or PREMIUM membership.

You will reap the benefits of having your very own ONLINE STORE.

How does having an E-Shakoosh Account Manager help my store?

When you open a store with E-Shakoosh, you also have the option of choosing to have an E-Shakoosh Account Manager designated to help you manage your online store and make sure your items get the best chance possible to be sold.

Your designated Account Manager lists all the items for you with detailed descriptions and photos. They will also make sure to use the proper keywords and phrases to make your item listing stand out on the site.

Your designated Account Manager will also coordinate all the logistics of your sales including the marketing of items, communicating with buyers and organizing the delivery and payment of your inventory.

Selling Your Items on E-Shakoosh
Are the listings free?

Learn more about the membership fees when you register as a Seller, item listings are free and the amount of items you list depends on the membership you choose when registering.

There are other fees for highlighting specific items in order to get more views of your item by having it promoted on the front page of the site.

How do I get more people to see my items?

Make sure that you write a strong description of the item and choose the best options on the attribute lists that best explain the features of the item you are selling. If you need any help with writing a description, you can send a WhatsApp message to our Customer Success Department and our team will gladly assist you.

When you are in the process of listing the item, there are three options on the left side of the screen that help you promote the item for a wider view. These options come at an extra charge.

For PREMIUM MEMBERS, we provide free marketing on our social media channels directly to your store on the E-Shakoosh site. This will help you get more views and sell more inventory!

How do I get the best price for my item?

E-Shakoosh offers you multiple options for selling your items. You can choose AUCTION, which is a good choice if you are not sure what your item is worth. The FIXED PRICE option is great if you already know how much you want to sell your item for. And the third option called AUCTION & FIXED PRICE is for those who are right in the middle and would like to get a better feel of the selling market.

After the item is sold, how do I get paid?

E-Shakoosh is working to make your selling experience an easy one and to provide the best support possible. At the moment, we use Cash on Delivery as the payment option between buyers and sellers. But don’t worry! Once the item is delivered and the payment is collected, we will deposit it into the bank account by using the bank information you have provided for us.

How does the buyer receive the item after they bought it?

Buyers have the options of either picking the item up from your location themselves or using our delivery option. We will arrange the pick -up and delivery of the item with our delivery logistics partner and will save you the trouble of having to go through this yourself. You can decide whether you would prefer the item to be delivered or picked up when you are listing the item for sale.

Just remember to provide an exact address where the item is so that nobody gets lost on the way to pick up the item!

Shopping on E-Shakoosh
What can I buy on E-Shakoosh.com?

When you come to the E-Shakoosh site, you are able to browse through hundreds of items that are listed for sale. There is something for everyone!

There are items for everyone in our wide range of categories such as:

  • Mobiles,Tablets & Computers
  • Electronics
  • Clothes, Beauty & Accessories
  • Kids
  • Home & Garden
  • Everything Else
How do I make a Fixed Price purchase on E-Shakoosh?

When you have chosen the item that you want to purchase, you can simply add it to your cart. When you checkout, you will be asked to register a BUYER account. You only need to register one time and then you can come back and purchase from the site anytime you need to.

For now, E-Shakoosh is only accepting Cash on Delivery, so you will only pay when you receive the item. Make sure that you enter the correct contact information and address so that we know where to deliver your purchase!

How do I place a bid for an Auction item on E-Shakoosh?

E-Shakoosh’s Auction option was created to give buyers a chance to buy items at the best price possible and to get their hands on rare items that are not available in conventional online stores.

If you like an item that is being Auctioned, all you need to do is place a bid. You will receive a message from E-Shakoosh when someone else places a higher bid, so you can choose to bid again or let the other seller get that item. Once the time on the auction runs out, the highest bidder wins the item and a message will be sent to all the bidders to inform them that the item is sold.

How long do I need to wait to receive what I bought?

E-Shakoosh works with a number of trustworthy logistics partners who handle delivery and Cash on Delivery. Deliveries usually take 2-3 business days, but we can also arrange an EXPRESS delivery if you need the item the same day or the next day.


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